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Write a 11 pages paper on a review and analysis of efficiency in front desk operations. This author will consider the case of Hotel management and the way that employees can improve upon the overall level of efficiency that they represent (Heimerl & Kolisch, 2010). By focusing on this one aspect of hospitality and tourism, the hotel or company in question can drastically improve its rate of customer service, level of customer satisfaction, and overall profitability. As a result of the fact that each of these factors can be improved by engaging with efficiency and mapping out the way in which speed, productivity, efficiency, and zero-defect service delivery can be increased, this obviously represents a benefit that all hotel and hospitality/tourism industries would be uniquely interested. Finally, the analysis will also engage an understanding of how training can be utilized in order to affect the changes that will be prescribed within the first part of this analysis. It is the hope of this student that such a level of discussion and engagement will encourage others to consider the way in which profitability and efficiency/consumer satisfaction can be improved by only changing a few basic approaches to the way in which customer service within the hotel and hospitality industry is affected.

Write a 11 pages paper on a review and analysis of efficiency in front desk operations. This author will consider the case of Hotel management and the way that employees can improve upon the overall level of efficiency that they represent (Heimerl & Kolisch, 2010). By focusing on this one aspect of hospitality and tourism, the hotel or company in question can drastically improve its rate of customer service, level of customer satisfaction, and overall profitability. As a result of the fact that each of these factors can be improved by engaging with efficiency and mapping out the way in which speed, productivity, efficiency, and zero-defect service delivery can be increased, this obviously represents a benefit that all hotel and hospitality/tourism industries would be uniquely interested. Finally, the analysis will also engage an understanding of how training can be utilized in order to affect the changes that will be prescribed within the first part of this analysis. It is the hope of this student that such a level of discussion and engagement will encourage others to consider the way in which profitability and efficiency/consumer satisfaction can be improved by only changing a few basic approaches to the way in which customer service within the hotel and hospitality industry is affected.

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