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HOPS3005 Boston University Hotel Front Desk Survey Questions

There are 5 questions about hotel front desk survey, and this is a survey for employees not customer.Depend on the requests to fix. You can write a new questions if the survey is wrong.

Is the hotel checking your personal information at check-in? [Multiple
choice questions]
○ Yes
○ General
○ No
Are you satisfied with the speed at which the receptionist at the hotel
handles the problem? [Multiple choice questions]
○General
○ Satisfied
○ General satisfaction
○ Not satisfied
○ very dissatisfied
Did the hotel’s front desk solve your problems during your stay?
[Multiple choice questions]
○ Yes
○ General
○ No
Are you satisfied with the way the receptionist at the hotel handles the
problem? [Multiple choice questions]
○General
○ Satisfied
○ General satisfaction
○ Not satisfied
○ very dissatisfied
Which services do you usually choose from during your stay? [Multiple
choice questions]
○ Call early service
○ Airport pick-up service
○ Luggage storage service
○ Booking air tickets and train tickets
○ Valet parking service

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