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9/28/2019
Questionmark Perception
Sep 28 2019 |
Logged in as : ZHE2128581
PLEASE NOTE: Rio Salado College uses software that uncovers plagiarism from student to student and other data
sources on the Internet. If a student is found to have plagiarized content, grade consequences will be applied in accordance
with departmental policies.
Introduction
COM100
Introduction to Human Communication
Lesson 1 Short Answer
This assignment is worth 25 points.
Please make sure you have answered all questions prior to submitting. Once you click the submit button, you will not be
able to return to this section.
Question
1 of 1
Read the following questions. Write the answers to the questions, review your work, and submit your answers. Be sure
to integrate the key concepts and key terms from this lesson into your answers.
The answer to each question should be approximately 6 to 10 sentences in length. You should write your responses in
complete sentences free of spelling and grammatical errors. Please compose your answers in a Word document, and
then paste your answers below each question in the space provided.
Before completing this assignment, review the Grading Rubric.
1. Explain how self-perception impacts your communication decisions. Why is it important to focus on your skills
for perceiving others when you are making decisions for step 2 in DECIDE? Include specific examples.
2. Within the various models of communication described in your text, there are a few standard components
(source, receiver, channel, context, and noise). Think about experiences you have had with noise (or interference)
in the communication process. Write a unique example of noise for each of the other components in the
communication model (sender, receiver, channel, and context). These four examples can be from different reallife communication situations, but they need to be different from the examples in the textbook. Select one of the
four examples you provided and indicate how you could reduce or eliminate the noise.
3. There are three parts in the definition of Communication Competence. (See Communication in the Real World:
An Introduction to Communication Studies, Chapter 1.4 Communication Competence) Which one of these parts
do you think you most often accomplish or are most successful? Why? Which one do you feel you need to give
the most attention for improving your skills? Why? Give specific examples.
4. Describe the six principles of communication. (See Communication in the Real World: An Introduction to
Communication Studies, 1.3 Communication Principles) Of these, which do you believe has the most effect on
the communication decisions you make as the sender? Why? Give specific examples.
5. DECIDE is the acronym used to remember the six basic steps that you must consider when you are the sender
and are making communication decisions. Step 1 of DECIDE is to define the communication goal. Why would it
be important, especially in the transaction model of communication , for the sender to define his / her
communication goal? Use at least three specific key terms from this lesson in your explanation.
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COM100-IN-V9 – Lesson 1: Communication Decision Making – Instruction
COM100
INTRODUCTION TO HUMAN COMMUNICATION
Lesson 1: Communication Decision Making
Instruction
 View Glossary
Studying communication seems quite easy to many people, since everyone participates in
communication activities each day. Therefore, students sometimes think they should not encounter
anything really mysterious or foreign as they study this subject. It is, after all, not a foreign
language and not rocket science.
However, just because a process occurs frequently doesn’t mean that you understand it. Therefore,
you need to comprehend communication before you can improve it. Of course, you are human, and
as such, you can communicate at one level or another. However, you should understand enough
about the communication process that you can improve your communication decisions. For
example, in the opening scene of The Bourne Identity, which you watched earlier in the lesson,
Giancarlo probably never took a communication course, but common sense told him to make eye
contact with Bourne, speak in a firm yet calm tone, and affirm that he was Bourne’s friend. Bourne
responded by withdrawing his hostile and aggressive questions to return eye contact and quizzically
listen to Giancarlo. Reflecting on this scene, Giancarlo must have wondered what could have
happened. Could Bourne have killed him? What if Giancarlo had jogged Bourne’s memory?
Do you ever find yourself in negative or positive situations and wonder if effective communication
could have changed everything?
It is important to understand that effective communicators do not take their communication for
granted. They make conscious decisions regarding how to communicate and ways to improve their
communication. Their self-concepts are based on their ability to learn how to make good decisions.
They learn to speak effectively as expert communicators.
When you learn how to speak like an expert communicator, you will be much more likely to improve
your own communication skills!
Characteristics of Communication
Take a few minutes and examine the characteristics of communication. Using your mouse, click on
the five characteristics.
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COM100-IN-V9 – Lesson 1: Communication Decision Making – Instruction
Important Themes
Four important concepts or themes will be repeated and added to each lesson. As you complete the
required readings in this lesson focus on remembering these concepts:
1. Communication decisions must become part of your mental planning for all communication
situations.
2. The skills in each part of the definition of communication competence can be used to evaluate
whether your communication is competent and successful or not.
3. Communication decision making can be improved through practical applications.
4. Your message and your method of communicating should be based on your communication
goal, your skills as the sender, and your receiver’s skills.
What is Communication Decision Making?
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COM100-IN-V9 – Lesson 1: Communication Decision Making – Instruction
Communication decision making is the process of reaching a clearly defined communication goal.
This goal may be reached by gathering and preparing information and applying a communication
plan that uses the communication decision-making tool DECIDE, presented earlier in the lesson. The
key point is that in order to be an effective communicator, you must be conscious of the decisions
you make and PLAN for your communication. The best way to do this is by using the steps outlined
in the DECIDE:
1
Step 1: Define communication goal
In this first step, you want to decide on your communication goal. You need to ask yourself,
“What is it that I want to accomplish, or what is my purpose in this communication
situation?” You can do this by thinking about what your goal could look like or sound like
when it has been achieved. Examples of communication goals might include understanding
your spouse’s day at work, asking for a promotion at your job, convincing your child to do
his or her homework, or understanding the charges on your credit card bill.
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COM100-IN-V9 – Lesson 1: Communication Decision Making – Instruction
Step 2: Evaluate receiver/situation
Decisions for step 2 need to be based on decisions already made for step 1. In this step, you
want to examine the variables that affect how you will construct your message relative to
your receiver or listener. The situation or context may include location, time, occasion,
relationship, and level of intimacy. This includes the need to examine and understand how
you perceive the other person and understand the physical and environmental factors that
may influence perception in the communication situation.
In addition, you need to examine any noise or interference, which is a broader term for
noise. Interference will always be present to some degree and is often categorized as
physical, psychological, or emotional. You need to figure out how you can reduce the impact
of the noise or interference, wherever it occurs, before and during your communication.
These variables will influence how you construct and deliver your message.
3
4
Step 3: Create message Decisions for step 3 need to be made based on decisions already made for
steps 1 and 2. For this step, you need to decide how you will construct your actual message based on the
information you’ve gathered thus far about your receiver and the communication context. You will ask,
“What are the word choices I need to make?”
Step 4: Identify communication strategy
Decisions for step 4 need to be made based on decisions already made for steps 1, 2 and 3.
In this step, you determine the communication strategy / method / channel that you will use
to deliver or present your message. Will you speak or deliver your message in person, via
email, via telephone, or through visual aids? Will you be using the manuscript delivery
method, or the memorized delivery method, or the extemporaneous delivery method, or the
impromptu delivery method?
You will want to select the communication strategy or method that will give you the greatest
advantage based on your communication goal, your receiver/situation, and the type of
message you are sending.
5
6
Step 5: Deliver message Decisions for step 5 need to be made based on decisions for steps 1, 2, 3 and
4. In this step, you decide to present your message to your receiver. You need to ask, “How will I deliver
my message? What tone, rate, and pitch will I use? Will I want to or need to use selected nonverbal
channels to convey my meaning?”
Step 6: Evaluate feedback and repeat process
In this step, you decide how to adjust and adapt your message to changing circumstances,
taking into account new information, including feedback from your receiver and unexpected
interference, which may affect your plan for reaching your communication goal. Effective
communication is an ongoing process of decision making, not a single, linear exchange of
information. This means you will evaluate your receiver’s feedback and create new
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messages continuously, until you reach your communication goal or the communication
opportunity ceases to exist (such as the end of a conversation on a particular topic).
How effective do I think I am for decisions I usually make for each of
these steps?
Communication Contexts
Take a few minutes to review
Chapter 1.1 Communication:
History and Forms. This course is
set up to focus on four of these
communication contexts.
Lessons 1, 2, and 3 focus on key
terms and concepts for
understanding Intrapersonal and
Interpersonal Communication
skills.
Lessons 4, 5, and 7 focus on key
terms and concepts for
understanding Group
Communication.
Lessons 8, 9, 10, and 11 focus on key terms and concepts for understanding Public Speaking.
Perception Affects How We Communicate
It is important to understand how we perceive and understand the people and environment around
us affects our communication. Chapter 2.1 explains “Perception is the process of selecting,
organizing, and interpreting information.”
This process needs to be part of the decisions we make before we are ready to communicate. We
need to understand we may be interpreting information around us differently than the other person
in our communication situation. This can impact all communication in all aspects of our lives,
including our relationships, our work, and our hobbies and activities.
For a related article about how perceptual biases can affect business and communication with
customers read “Types of Perception in Communication.” This article explains “In business, it’s vital
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COM100-IN-V9 – Lesson 1: Communication Decision Making – Instruction
to understand the role perception plays in communication. Successful businesses communicate with
their customers, partners, stakeholders and employees by taking into account the different ways
their messages may be perceived.”
For an interesting activity, review Chapter 2.4 Improving Perception and focus on the section under
the subheading of “Beware of Distorted Patterns of Thinking and Acting.” The author suggests a
good activity is watch some clips from American Idol auditions. He has found that “Some
contestants on American Idol find it difficult to accept the constructive criticism they receive from
the judges because they have distorted self-perceptions about their singing abilities.” One of the
most famous contestants, William Hung, thought he should make his living in music. Check out the
disordered thinking in the clip below. We can all learn to overcome barriers that distort our thinking
about ourselves and others.
William Hung Original American Idol Auditon
Lesson 1 Concept Check
Reinforce your learning by completing the Concept Check Game for Chapter 1 and Chapter 2.
The words source or sender and receiver will be very important in every lesson in this course.
However, most people don’t realize how much time they spend thinking about communication,
particularly in terms of others who are communicating with them. Whether they are senders or
receivers, people tend to focus on their communication problems and not the entire process or
model.
Intrapersonal communication refers to how you take in information from your environment and
think in your head about how it makes sense to you or does not make sense to you.
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